Official Shelly Support Forum

Official Shelly Support Forum - Makes I.O.T understandable

Hello guest,
it happens again and again that users want to log in with the cloud account name of the Shelly cloud.
It does not work that way. If you want to participate in the life of the community, a separate registration is required.

Furthermore, there are more and more double registrations. If you no longer know the password, have a new one sent to you or report the problem to the email address below.
It also doesn't help to create another account, because the internal recognition will then also block all other accounts that you have.
That means more work for us and no added value for you.

Please report problems with registrations to account@shelly-support.eu.
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INFO !!!
We get over and over again by mail from the users that their devices can not log into the cloud.
Error message: Device belongs to another user !
How to fix this message you can find under the following link:
https://www.shelly-support.eu/lexikon/index.php?entry/335-how-to-do-when-cloud-login-error-the-device-already-belongs-to-another-user-acco/

We do not answer any more inquiries by mail, because it is beyond our capacities.
Thank you for your understanding
PS: The instructions work 100%.

Admin
(Detlef Mertsch)
 



Welcome to the Official Shelly Support Forum!

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If the account is blocked after registration, it doesn't help to try 10 more times, not even with a different email address or name. After blocking by recognizing a double account, you must contact account@shelly-support.eu.