SmartThings won’t connect

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INFO !!!
We get over and over again by mail from the users that their devices can not log into the cloud.
Error message: Device belongs to another user !
How to fix this message you can find under the following link:
https://www.shelly-support.eu/lexikon/index.php?entry/335-how-to-do-when-cloud-login-error-the-device-already-belongs-to-another-user-acco/

We do not answer any more inquiries by mail, because it is beyond our capacities.
Thank you for your understanding
PS: The instructions work 100%.

Admin
(Detlef Mertsch)
 

    I can’t get my SmartThings app to integrate with my Shelly cloud account. SmartThings doesn’t take me to any log in details when trying to add first device