SmartThings won’t connect

Neue Seite 1

INFO !!!
We get over and over again by mail from the users that their devices can not log into the cloud.
Error message: Device belongs to another user !
How to fix this message you can find under the following link:

We do not answer any more inquiries by mail, because it is beyond our capacities.
Thank you for your understanding
PS: The instructions work 100%.

(Detlef Mertsch)

  • I can’t get my SmartThings app to integrate with my Shelly cloud account. SmartThings doesn’t take me to any log in details when trying to add first device